We are multichannel and eCommerce consultants providing end-to-end services to support distributors, retailers and brands
 
 

eCommerce Health Check

LOOKING TO INCREASE CONVERSIONS, GROW SALES AND IMPROVE THE CUSTOMER JOURNEY?

GET A SECOND OPINION WITH FRESH EYES

 
 
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Since 2005

14+ YEARS OF eCommerce
Channel Management EXPERIENCE

Infinite Growth

what you can expect
when partnering with indemand


 

inDemand is the industry leader in full service eCommerce webstore and marketplace management.

Reasons clients choose inDemand:

  • Objective platform agnostic consulting 

  • Shopify, Neto, M2E Pro, eBay, Amazon, Catch, Trade Me and other marketplace integration projects

  • Product photography

  • Digital Marketing

  • Automation

  • Warehousing and logistics

  • Customer Service

  • Training

  • Best practice Channel Management

Ask how we can help you with your digital strategy, content and automation.

 

We Increase Your Sales

Multi-channel marketplaces need ongoing support to thrive ...

It’s not enough to just build a website, it needs to be updated and maintained. That’s where we come in with expert web knowledge and experience.

You can rely on inDemand to free up your resources, delight your buyers and protect your brand through our pro-active market-leading management.

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All Platforms
All Marketplaces

The right platform and the right marketplaces for your products ...

We are platform agnostic. We are happy to help you optimise your existing Shopify, Neto, WooCommerce, BigCommerce, ChannelAdvisor or Magento cart or we can help you re-platform if preferred.

inDemand will integrate your sites to sell products simultaneously across multiple online marketplaces worldwide.

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Sales Management
End-to-End

Get help with part or of all your eCommerce operations ...

Big brands trust inDemand to do the daily heavy lifting for their online sales channels including:

  • Consulting

  • Bulk uploading

  • Enhancing listing content

  • Category optimisation

  • Localisation

  • Conversion monitoring

  • Marketplace promotions

  • Customer service

  • Returns

  • Training

  • Analysis & Reporting

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We specialise in providing a wide range of services from eCommerce management to web development, eBay template design to order fulfilment.
Find out more about our full range of services


 
 

FREE VIDEO TUTORIALS

Grow your online sales with Amazon using our free video tutorials

 
 
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FAQ

+ Why Sell on Amazon?

Amazon is the world's highest selling traffic channel, especially popular with the hundreds of millions of people around the world who prefer shopping via marketplaces rather than webstores. We have helped large brands and small businesses launch and grow on Amazon. Our clients across Australia, UK, USA and Germany use our Amazon consulting services to understand the policy differences, evaluation and integration of APIs, marketing and automation opportunities, customer service expectations and logistics hurdles between the different Amazon sites.

+ Why Sell on Amazon Australia?

Amazon Australia launched in 2017 with books, electronics and clothing categories. They have now expanded to include all major categories including beauty, health, home, sports and pantry goods. The entry of Amazon Australia provides a huge global base of B2B and B2C customers for brands and distributors. Australian businesses currently operating on Amazon Australia are enjoying Amazon’s proprietary rating system; and the Fulfilled by Amazon (FBA) program. With the recent launch of Amazon Pay Per Click (PPC) sponsored advertising for sponsored products and sponsored brands on Amazon Australia merchants and vendors will see exponential growth of the marketplace in Australia.

Shopify is an eCommerce platform for online stores and retail point-of-sale systems that is completely cloud-based and hosted. With more than 100,000 merchants in bricks-and-mortar retail outlets, out of a total 820,000 merchants using their eCommerce platform Shopify makes it easy to setup a visually appealing online store with fast-loading speed, security, mobile responsiveness and reliability. Alongside powerful inbuilt marketing tools there are an impressive range of app integrations that we can program so you can sync inventory across bricks and mortar stores as well as online marketplaces including Amazon, Catch and eBay. Shopify announced in June 2019 that it is adding customization to checkouts, allowing multiple sites/brands to be managed under a single admin on Shopify Plus, better integration with the point-of-sale software with online stores, and order editing. The Canadian eCommerce service provider is also launching the Shopify Fulfillment Network warehouses and shipping logistics capabilities in the United States.

+ Why you Need An eBay Store In 2019?

Yes. eBay = Scale + Customer Acquisition + Marketplace Infrastructure The primary reason for selling on eBay is the huge scale of the eBay marketplace. Over 40,000 Australian businesses sell on eBay to 180 million active users globally. It is a powerful business acquisition tool and a leading indicator of consumer trends. eBay allows merchants to have branded, customised eBay stores. There has been many changes to eBay over the years and they continue to update their policies, we will ensure your store is eBay compliant. If you already have an eBay store, we can help you maximise sales and visibility through keyword optimisiaon and stock management.

+ Why sell on Catch Marketplace?

Catch.com.au is one of the newest and fastest growing marketplaces for vendors and merchants in Australia. With 4 million customers, and 2 million parcels shipped in the past year, its expertise in eCommerce, online fulfilment and digital marketing is providing a strong new retail channel for merchants. Following its purchase in June 2019 by Wesfarmers, the owners of KMart and Target, Australia's biggest selling online marketplace is headed for exponential growth. Whether you use Neto, Shopify, ChannelAdvisor or Magento eCommerce platforms we have the expertise and experience to help you install a range of API integrations so you can sell and grow your store sales on the Catch marketplace.

Neto, the Australian retail and wholesale management platform has very strong back end webstore functionality that our clients love. Their customer support is awesome and it offers a scaleable solution at a very competitive price for wholesalers and retailers of all sizes. Built with B2B in mind, and owned by Telstra, the eCommerce platform's B2B capabilities including warehouse support, stock control and purchase order are particularly strong and intuitive to enable you to manage stock from the same platform you use to run your online, retail, eBay and Amazon store. Ask us how to implement Neto as a complete solution for eCommerce, point of sale, inventory and fulfilment.

+ Why use M2E Pro for Magento?

M2E Pro is a Magento trusted (TM), award-winning extension, which enables merchants of all sizes to fully integrate Magento based system(s) into a range of eCommerce platforms including eBay, Amazon, Rakuten and Trade Me. M2E Pro is the best in class. It’s unique, policy-based approach allows products with similar characteristics to be grouped together, and to be managed efficiently saving time and allowing bulk updates. Ask us how to sync your inventory, implement various pricing strategies using M2E and thrive when selling on marketplaces including Amazon, eBay and Rakuten to sell across multi-channels seamlessly.

+ Why Ongoing Store Management for Online Sales?

Ongoing store management (site merchandising, order management & customer service) maximises the consumer experience and drives revenue growth. Feedback and review sites are making it ever more important for retailers to ensure customer satisfaction.

+ Why is Secure HTTPS content so important for sales pages?

Since October 2017, Google Chrome — the browser used by almost half of all eBay and Amazon buyers — has been displaying the message “Not Secure” in the address bar when users visit standard HTTP pages or HTTPS pages that include non-secure HTTP content. Talk to inDemand about how to remove this content and ensure compliance.